CitiConnect Client Support Specialist
Core
Primary point of contact for corporate clients managing end-to-end resolution of production support issues across CitiConnect e-banking platforms including CitiDirect, CitiConnect for Swift, CitiConnect API, and CitiConnect for Files.
Role type
Senior IC client support specialist (technical/operational)
Builds
Reliability and quality of Citi's e-banking services for corporate clients
Domain
Corporate banking / e-banking / financial infrastructure
Deliverable
client delivery
Required skills
Advanced technical problem solving, Host-to-Host connectivity expertise, encryption and certificate management, payment file format validation, system configuration verification, external team management, compliance judgment
Preferred skills
Mandarin/Cantonese proficiency, IT/systems support background, cash management/trade finance platform familiarity
Technologies
CitiDirect, CitiConnect for Swift, CitiConnect API, CitiConnect for Files, Java-based applications, Windows, macOS
Responsibilities
Diagnose and resolve advanced technical queries regarding connectivity and encryption, track escalated cases to ensure SLA compliance, verify system configurations against client mandates, advise clients on platform best practices, monitor external support team performance, identify and escalate control/compliance concerns
Seniority
Mid-Senior, hands-on IC