Technical Customer Support Advocate

Canada RemoteRemoteFull-time$64,575–$64,5752026-10-08 → 2026-10-16

Remote

Core

Level 2 Technical Customer Support Advocate acting as a primary architect of the self-serve ecosystem, resolving complex technical issues, and optimizing support workflows via AI.

Role type

Senior IC technical support advocate (SaaS)

Builds

Self-serve documentation, AI-driven support agents, and automated support workflows

Domain

SaaS procurement / Fintech

Deliverable

production ML models

Required skills

Complex technical troubleshooting, API integrations, SSO configuration, Jira, AI prompt engineering, data migration, technical documentation, workflow automation

Preferred skills

QuickBooks Online, NetSuite, Microsoft ERPs, Fintech (KYC, fraud prevention), Stripe, AirWallex

Technologies

Zendesk, Intercom, Jira, AI tools, LLMs

Responsibilities

Manage and resolve complex inbound technical tickets via email, live chat, and video calls; Identify, reproduce, and document bugs for the Engineering team; Write and maintain internal and external documentation (FAQs, how-to guides); Use AI tools to automate and optimize support workflows; Act as technical lead for complex account setups (provisioning, data integrations, workflow tailoring)

Seniority

Mid-level, hands-on IC

About Procurify

Series B200 Employees

Procurify is the Intelligent Spend Management company. We’re on a mission to give all organizations unprecedented visibility and control over their business spend. Our industry-leading platform unifies data across procurement, AP, and expenses, helping finance and operations teams capture, analyze, and optimize every dollar of spend. We’re a remote-first company backed by leading investors, helping mid-market organizations modernize how they manage spend.