Senior Technical Account Manager
Core
Trusted technical advisor for enterprise and high-growth customers in Europe, guiding API integrations, troubleshooting issues, and driving adoption/expansion.
Role type
Senior Technical Account Manager (Enterprise)
Builds
Customer success, integration adoption, and long-term retention for enterprise clients
Domain
Fintech, Global Payments, Embedded Finance
Deliverable
client delivery
Required skills
API/SDK/Webhook integration expertise, complex technical architecture understanding, cross-functional stakeholder management, strategic account planning, incident leadership, commercial mindset, data-driven account health monitoring, European payments regulatory knowledge
Preferred skills
Deep European fintech landscape knowledge, additional European language proficiency, data analytics usage, product/engineering team collaboration, scale-up environment experience
Technologies
APIs, SDKs, Webhooks, Payment systems, Treasury systems, Issuing platforms
Responsibilities
Act as technical owner for customer integrations and scaling; Diagnose and resolve complex technical/operational challenges; Lead business and technical reviews (QBRs); Manage technical escalations; Partner with sales to shape expansion opportunities; Monitor account health using product usage data; Advise on best-practice integration patterns
Seniority
Senior, hands-on IC