Principal Account Manager
Core
Serve as the primary point of contact for executive city and agency leadership in the DACH region, owning commercial outcomes including renewals, contract expansions, and upsells.
Role type
Principal Account Manager (DACH region)
Builds
Transportation technology platform services (on-demand, paratransit, Citymapper) for public transit agencies
Domain
Public transportation technology / Mobility as a Service
Deliverable
client delivery
Required skills
Strategic account management, complex negotiation, data analysis for strategic decision-making, cross-functional advocacy, relationship building in politically sensitive environments
Preferred skills
Experience in consulting, customer success, or high-growth technology companies
Technologies
Via platform, Citymapper, paratransit systems
Responsibilities
Drive revenue growth across portfolio through renewals and upsells; translate partner needs into concrete service improvements; analyze service performance data to drive strategic decisions; advocate internally for new products and capabilities
Seniority
Principal, strategic ownership & mentorship