Senior Manager, Global Premier Support

## Responsibilities - Lead and manage a team of Designated Support Engineers (DSE) delivering white-glove support experiences for Databricks’ enterprise customers. - Hire, onboard, and develop a top-tier team of designated support engineers (DSE). - Identify and operationalize process improvements to meet or exceed team performance KPIs and create consistently exceptional support experiences. - Partner closely with field, engineering, support, and other cross-functional stakeholders within Databricks to ensure seamless post-sales experience and advocate customer needs. - Contribute to program enhancements and offerings tailored to evolving customer needs. - Coordinate execution and collaborate across customers, accounts teams and regional GTM leadership teams to resolve technical blockers and drive high customer satisfaction. - Conduct internal and external Support Experience QBRs. ## Requirements - Proven ability to hire and scale high-performing support or field teams, enabling them and helping them grow in larger roles. - Ability to work with strategic customers driving multiple completing priorities. - 5+ Technical experience in Python, Java or Scala-based application development, SQL databases, Linux/Unix systems, or cloud platforms (AWS, Azure, or GCP). - 5+ years of technical support or field leadership experience managing global technical teams. Open to occasional travel to team locations. - Experience working cross-functionally with other teams such as Sales, Field Engineering, Product Management, and Engineering. - Experience with influencing senior executives and senior customer leaders. - B.S degree in Computer Science or a related field is required (M.S. preferred). ## Nice to Have - N/A ## Benefits - Comprehensive benefits and perks that meet the needs of all employees. For specific details on the benefits offered in your region, click here.