Director of Global Developer Success
Core
Lead and scale a deeply technical support organization for a distributed systems workflow engine, ensuring fast, credible resolution for complex developer and infrastructure issues.
Role type
Director of Global Developer Success (Leadership)
Builds
A repeatable, measurable, and differentiated technical support function for cloud-native environments and distributed systems.
Domain
Developer tools, cloud infrastructure, distributed systems, observability, AI infrastructure.
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Technical support leadership, team scaling, operations management, incident response, distributed systems debugging, API/SDK reasoning, SLA/OLA definition, quality metrics analysis, stakeholder management.
Preferred skills
Experience with workflow engines, event-driven architecture, Kubernetes, Go, Python, Terraform, AI support systems.
Technologies
Kubernetes, Docker, AWS, GCP, Azure, Prometheus, Grafana, Datadog, OpenTelemetry, Terraform, Go, Java, Python, TypeScript, Zendesk, Pylon.
Responsibilities
Build and lead global support teams across tiers and regions; define support operating systems including SLAs, triage, and escalation paths; reduce avoidable engineering escalations; partner with Product and Engineering to improve product and documentation; represent the company in strategic escalations and executive readouts.
Seniority
Director, strategic leadership & team building
