Manager II, Premier Support Engineering - Amsterdam
Core
Manage, develop, coach, and mentor Premier Support Engineers who troubleshoot issues and dive into Datadog's 400+ integrations to ensure customer success.
Role type
Senior IC people manager (Premier Support Engineering)
Builds
Premier Support Engineering team capabilities and customer resolution processes
Domain
Observability platform / Technical Support
Deliverable
client delivery
Required skills
People management, team coaching and mentorship, performance review management, client-centric problem solving, critical thinking, Linux basics, programming experience, open-source contribution
Preferred skills
Experience leading a team including managing other managers, active contribution to engineering community
Technologies
Linux
Responsibilities
Manage, develop, coach and mentor Premier Support Engineers; Act as the owner for team accountability and performance; Partner with senior leadership to oversee team projects and initiatives; Collaborate with internal teams and customers on high-priority escalations
Seniority
Manager II, people leadership
