Manager, Solutions Support Engineering - East
Core
Manage a global team of Technical Support Engineers to provide technical support for Wiz's cloud and AI security platform, acting as the ultimate escalation anchor and driving automation initiatives.
Role type
Manager, Solutions Support Engineering
Builds
Wiz's cloud and AI security platform (SaaS)
Domain
Cybersecurity / Cloud Infrastructure / AI
Deliverable
client delivery
Required skills
Technical leadership, team management, debugging, networking, system administration, AI/automation scripting, cloud infrastructure (AWS/Azure/GCP), Kubernetes, security protocols, incident management
Preferred skills
Experience with Claude Code or similar AI tools, knowledge of Wiz product
Technologies
AWS, Azure, GCP, Kubernetes, Claude Code
Responsibilities
Manage, develop, coach and mentor a team of Technical Support Engineers; Act as the owner for team accountability and performance; Ensure successful training and onboarding of new hires; Drive projects to improve team productivity and process; Collaborate on high-priority escalations; Create and maintain technical articles and knowledge base; Design and implement solutions to scale support through automations.
Seniority
Manager, hands-on IC