Customer Success Manager, SEUR
Core
Partner with customers to align on business outcomes, enable use cases, and drive adoption and retention of the GitLab DevSecOps platform.
Role type
Customer Success Manager
Builds
Customer adoption, retention, and growth for the GitLab platform
Domain
DevSecOps / Software Development Lifecycle
Deliverable
client delivery
Required skills
Git and branching strategies, software development lifecycle, continuous integration/deployment, DevSecOps, customer success, business outcome definition, project management, technical problem-solving
Preferred skills
Experience with specific customer segments, travel willingness
Technologies
GitLab, CI/CD pipelines
Responsibilities
Partner with customers to turn pre-sales plans into actionable objectives, guide customers on platform best practices and future adoption, act as liaison for issues and escalations, own assigned customer book for retention and growth, stay updated on platform releases
Seniority
Individual Contributor