Senior Technical Account Manager (EMEA)
Core
Senior Technical Account Manager driving implementation, adoption, and growth for Semgrep's most important customers in the EMEA region.
Role type
Senior Technical Account Manager
Builds
Personalized growth plans, executive business reviews, and product roadmap advocacy for key accounts.
Domain
Application Security / DevSecOps / Developer Tools
Deliverable
client delivery
Required skills
Customer success strategy, technical stakeholder management, executive communication, churn risk mitigation, bug triage, feature request management, Web Application Security knowledge, CI/CD environment familiarity, DevSecOps/AppSec interest
Preferred skills
Prior experience as TAM, Account Manager, or Product Manager for technical products, deep understanding of developer workflows and build systems
Technologies
GitHub Actions, GitLab, Circle CI, Jenkins, Buildkite, Git, SVN, Perforce
Responsibilities
Host monthly check-ins with customers, create personalized success plans, partner with Sales for executive reviews, collaborate with Tech Support on bug tickets, advocate for product roadmap items, de-escalate urgent churn risks, evolve best practices, contribute to documentation
Seniority
Senior, hands-on IC