Customer Success Architect, NEUR
Core
Strategic advisor aligning GitLab's DevSecOps platform with customer business objectives to drive adoption, retention, and growth.
Role type
Senior Customer Success Architect
Builds
Customer success plans, actionable business outcomes, and adoption strategies for key enterprise accounts
Domain
DevSecOps / SaaS
Deliverable
client delivery
Required skills
DevSecOps expertise, software development lifecycle knowledge, continuous integration/deployment understanding, project management, account management, technical problem-solving
Preferred skills
Pre-sales command plan experience, training program management, feature roadmap insights
Technologies
Git, branching strategies, CI/CD pipelines
Responsibilities
Partner with customers to translate pre-sales plans into actionable business objectives; guide customers on platform adoption and future journey; act as liaison for escalations and product questions; manage assigned customer accounts for retention and growth; build Customer Success Plans with KPIs; provide onboarding and training recommendations
Seniority
Senior, hands-on IC