Service Scheduler
Core
Schedule and coordinate service technicians and subcontractors, manage customer communication, and prioritize work orders to ensure efficient service delivery.
Role type
Service Scheduler
Builds
Daily service activities for a national operation
Domain
Access solutions / Facility services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Scheduling, coordination, customer communication, Microsoft Excel (intermediate to advanced), prioritization, attention to detail
Preferred skills
Salesforce/CRM experience, workforce management systems, subcontractor coordination
Responsibilities
Schedule and coordinate service technicians and subcontractors; Manage customer communication including ETA updates and scheduling changes; Prioritize urgent, safety-related, and customer-critical work orders; Monitor work order progress and maintain accurate updates in service management systems
Seniority
Individual Contributor