Account Manager - Hotels EMEA
Core
Manage, protect, and grow OpenTable's core hotel portfolio within the EMEA region by acting as a trusted business advisor and bridging client operational needs with hospitality technology solutions.
Role type
Senior Account Manager (B2B SaaS/Hospitality)
Builds
OpenTable table management platforms and online marketing tools for hotels
Domain
Hospitality technology / B2B SaaS
Required skills
Account management, business advisory, data-driven decision making, negotiation, Salesforce proficiency, cross-functional collaboration, travel management
Preferred skills
B2B SaaS or high-growth hospitality tech experience, German language fluency, Google Suite proficiency, AI application, restaurant/F&B sales background (via careerplan.io/jobs/8556149002-account-manager-hotels-emea-at-opentable)
Technologies
Salesforce, Google Suite, OpenTable platforms
Responsibilities
Meet and exceed monthly and quarterly retention and revenue goals; Ensure world-class customer satisfaction and optimize technology for hotel accounts; Document client communications and report on account health KPIs; Demonstrate subject matter expertise to solve C-suite challenges; Act as the Voice of the Customer providing field feedback to Product and Marketing; Assist sales teams with client transitions from signed to live.