Account Manager DACH
Core
Manage a portfolio of SMB customers to drive growth, margin expansion, and high customer satisfaction within the travel and spend management space.
Role type
SMB Account Manager
Builds
Travel booking and expense management solutions for SMBs
Domain
Travel industry + SaaS
Deliverable
client delivery
Required skills
Account management, customer success, business travel knowledge, product portfolio understanding, problem resolution, client advocacy, analytical abilities, Excel/Google Sheets fluency
Preferred skills
Travel industry experience, SaaS product experience, strong technical aptitude
Technologies
Excel, Google Sheets
Responsibilities
Own a portfolio of SMB customers and develop high-level engagement with influential users; Understand customer business goals and spend to develop solutions and education strategies; Identify account problems and develop strategies to resolve issues; Act as an advocate for clients within Perk and vice versa; Address issues and educate clients on new product features
Seniority
Mid-level, hands-on IC
