Customer Success Manager (SMB) (Hybrid) (Fluent in English)
Core
Building effective relationships with SMB customers to maximize lifetime value, drive adoption, and ensure successful onboarding and renewal of digital workforce security products.
Role type
Customer Success Manager (SMB)
Builds
Customer success outcomes, product adoption, and subscription renewals for SMB clients
Domain
IT Security / Workforce Security
Deliverable
client delivery
Required skills
consultative strategy development, onboarding management, stakeholder relationship building, usage and health metrics monitoring, business review facilitation, cross-functional collaboration, CRM administration, quota achievement
Preferred skills
IT security domain familiarity, prior Customer Success Manager experience, Salesforce proficiency, Microsoft Office suite proficiency
Technologies
Salesforce, Microsoft Excel, Microsoft Word, Gmail, Google Docs, Chrome, Internet Explorer