Team Lead, Account Management
Core
Lead commercial performance and leadership standards for the APAC account management portfolio, driving Net Revenue Retention (NRR) and expansion revenue.
Role type
Senior IC Account Management Lead (APAC)
Builds
Reservation software for tours, activities, and attractions
Domain
Travel technology / Experiences industry
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Net Revenue Retention (NRR) management, revenue growth strategy, upsell pipeline conversion, portfolio performance review, churn risk identification, deal review coaching, stakeholder mapping, value-based consultative selling, client revenue analysis, process improvement, cross-functional collaboration, executive communication, team mentoring
Preferred skills
None stated
Technologies
None stated
Responsibilities
Drive regional NRR and revenue growth targets across the APAC portfolio; Mentor Account Managers to identify whitespace opportunities and accelerate upsell pipeline conversion; Lead monthly portfolio performance reviews to identify churn risk and growth opportunities; Act as the first escalation point for high-value and complex accounts; Conduct structured client reviews focused on growth identification and expansion planning; Create clear performance dashboards and visibility into portfolio health metrics
Seniority
Senior, hands-on IC with leadership responsibilities
