Associate Customer Success Manager
Core
Drive growth and retention for small and medium-sized customers while providing operational support and training for select enterprise accounts on the impact.com partnership marketing platform.
Role type
Associate Customer Success Manager (SaaS)
Builds
Customer retention, platform adoption, and bespoke partnership solutions for global brands
Domain
Commerce partnership marketing / SaaS
Required skills
Affiliate/Partnerships/Digital Marketing experience, client-facing service, platform training, ad tracking/reporting/finance configuration, escalation management, product knowledge
Preferred skills
Technical expertise in SaaS tools, strategic guidance on partnership marketing
Technologies
impact.com platform, ad tracking tools, reporting systems, finance configuration tools
Responsibilities
Manage and grow a dedicated portfolio of small and medium-sized customers; Provide expert account operations support for select Enterprise customers; Deliver comprehensive platform training and consult on ad tracking, reporting, and finance configurations; Collaborate across functional teams to develop bespoke solutions; Lead escalation management by tracking open issues and coordinating with internal teams; Act as a product champion by staying ahead of core functionality and partnership marketing fundamentals
