Specialist Solutions Architect - Amazon Connect, Applied AI Solutions
Core
Design and implement scalable, flexible, and resilient cloud-based contact center architectures and solutions using Amazon Connect for enterprise customers, while integrating applied AI solutions to address complex business challenges.
Role type
Specialist Solutions Architect (Applied AI & Contact Center)
Builds
Contact center architectures, AI-integrated solutions, and customer-facing technical demonstrations
Domain
Cloud Computing, Contact Center Solutions, Applied AI
Deliverable
production ML models | product features
Required skills
Cloud architecture design, Amazon Connect expertise, AI/ML integration, customer requirement analysis, technical content creation, cross-functional collaboration
Preferred skills
AI/ML product development at scale, advanced cloud security knowledge
Technologies
Amazon Connect, AWS Cloud Services, AI/ML frameworks
Responsibilities
Represent customer voice to influence product roadmap, provide advanced technical knowledge to unblock critical business challenges, act as thought leader via blogs and public speaking, partner with business development on GTM concepts, develop internal community enablement materials
Seniority
Senior, hands-on IC