IT Support Engineer
Core
Provide on-site Level 1 and 2 IT support, device troubleshooting, and infrastructure maintenance for WPP employees and agencies in Lisbon.
Role type
IT Support Engineer (Level 1/2)
Builds
IT service desk operations, user account management, and local infrastructure support
Domain
IT Operations / Enterprise Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
cross-platform OS support (Windows/Mac), AV technology, incident management, asset lifecycle management, user onboarding/offboarding, basic network/server refresh support
Preferred skills
problem-solving, time management, stakeholder communication
Technologies
Windows, Mac, AV systems, ticketing systems
Responsibilities
Diagnose and resolve Level 1 and 2 incidents, manage user accounts and assets, deploy hardware/software, perform basic device troubleshooting, maintain service desk knowledge base, support local infrastructure refreshes, liaise with third-party suppliers
Seniority
Individual Contributor, operational support
