VP, Client Success (Healthcare Insights)
Core
Spearhead coverage of the Insights expert call and transcript library product for the Corporate Healthcare client base, driving engagement and revenue growth.
Role type
VP, Client Success (Healthcare Insights)
Builds
Insights expert call and transcript library product for corporate healthcare clients
Domain
Healthcare / B2B SaaS
Deliverable
client delivery
Required skills
CRM management, strategic planning, client engagement, renewal negotiation, upsell/cross-sell, C-level relationship building, commercial acumen
Preferred skills
Healthcare-adjacent coursework, managing mid-sized to large B2B client portfolios
Responsibilities
Serve as an advocate for the Insights product with corporate healthcare clients; Develop personalized engagement plans for each client; Monitor and drive client engagement through direct outreach; Lead renewal conversations, pricing discussions, and commercial engagements; Identify and drive upsell and cross-sell opportunities; Acquire valuable feedback and insights from clients to inform product development and sales efforts.