Support Engineer
Core
End-to-end ownership of customer technical issues, including troubleshooting, root cause identification, resolution, and communication for a data analytics and deep linking platform.
Role type
Senior Support Engineer (Technical)
Builds
Customer issue resolution, knowledge base enrichment, support process improvements, and product feedback integration.
Domain
Digital advertising, mobile analytics, data privacy, and customer support.
Deliverable
client delivery
Required skills
SQL querying, programming language proficiency, technical troubleshooting, root cause analysis, stakeholder communication, process improvement, project management.
Preferred skills
Web/mobile marketing, digital advertising, mobile development (iOS/Android), big data technologies, API integration, LLM and AI Agent experience.
Responsibilities
Take end-to-end ownership of customer technical issues; serve as point of contact on customer escalations; work with R&D and product teams on escalations and enhancement requests; enrich client Knowledge Base; create and lead support improvement processes; provide product feedback to business and R&D teams; manage internal projects like training and support readiness; act as technical POC for VIP customers.
Seniority
Mid-level, hands-on IC
