Technical Account Manager (TAM)
Core
Drive customer success and technical onboarding for business payments and cash management solutions.
Role type
Technical Account Manager
Builds
Customer relationships and optimized usage of Bottomline's payment software and hardware.
Domain
Business payments and cash management
Deliverable
client delivery
Required skills
customer relationship management, project management, technical troubleshooting, data analysis, vendor coordination, KPI management
Preferred skills
software and hardware technology knowledge, disaster recovery planning
Responsibilities
Ensure successful technical onboarding and meet project requirements; Analyze customer usage data to identify trends and propose optimization solutions; Communicate product updates and roadmap changes to customers; Perform root cause analysis and create troubleshooting guides; Coordinate third-party vendor due diligence and disaster recovery testing; Manage internal and customer reporting and KPIs.
