Technical Success Analyst
Core
Trusted technical and payments advisor serving as the front line for customer integration, problem-solving, and strategic guidance within the Go-To Market organization.
Role type
Senior Technical Success Analyst (Customer-Facing)
Builds
Customer integrations, technical solutions, and long-term money movement strategies for B2B clients.
Domain
Financial Technology (Fintech) / Payments / API Infrastructure
Deliverable
client delivery
Required skills
REST API proficiency, SQL, Secure File Transfer Protocols (SFTP), technical account management, solutions engineering, cross-functional collaboration, stakeholder management, product roadmap feedback, business acumen, problem-solving, documentation
Preferred skills
Fintech domain knowledge (acquiring, networks, point-of-sale), issuing side experience, Bachelor's in Computer Science
Technologies
REST APIs, SFTP, SQL, Datadog
Responsibilities
Communicate directly with customers to win new business and increase value, lead integration guides and on-boarding initiatives, deliver critical customer feedback to shape product roadmap, solve near-term technical problems and long-term vision challenges, act as the voice of the customer in product and engineering meetings, document findings to create team standards.
Seniority
Mid-Senior, hands-on IC