Client Support Analyst
Core
Tier 1 technical support for Ripple Treasury's SaaS treasury and risk management software, resolving client issues with payment formats, connectivity, and credentials.
Role type
Senior IC client support analyst (SaaS)
Builds
Ripple Treasury (integrated SaaS treasury and risk management solutions)
Domain
Fintech / Digital Banking / Treasury Management
Deliverable
client delivery
Required skills
B2B technical support, API integration, bank connectivity, payment formats, troubleshooting, root cause analysis, SLA management
Preferred skills
Treasury/banking/accounting concepts, cross-functional collaboration, product feedback analysis
Technologies
Alliance Lite 2, RSA, Symantec
Responsibilities
Act as Tier 1 support for client inquiries and issues; Diagnose and resolve connectivity and payment format issues; Manage security credentials; Escalate complex technical problems to development; Identify trends in client issues to drive product improvements
Seniority
Mid-level, hands-on IC