Technical Account Manager
Core
Drive growth and success for enterprise fintech and credit union customers using an API-driven financial platform.
Role type
Senior Technical Account Manager (Customer Success)
Builds
API-driven financial products for major brands and financial institutions
Domain
Fintech / Financial Services
Deliverable
client delivery
Required skills
Technical product support, API implementation, account planning, upsell strategy, enterprise relationship management, troubleshooting complex systems
Preferred skills
Early-stage startup experience, creative problem solving, project coordination
Technologies
APIs, databases
Responsibilities
Own end-to-end customer relationships from onboarding to renewal and growth, provide technical guidance during implementation, identify expansion and upsell opportunities, execute account plans, deliver proactive customer success services
Seniority
Senior, hands-on IC