Support Engineer, GCR
Core
End-to-end ownership of customer technical issues, escalations, and product feedback to drive product evolution.
Role type
Senior Support Engineer (Technical Account Management)
Builds
Customer issue resolution processes, knowledge base content, and product enhancement requests
Domain
Digital advertising / Mobile marketing / Data analytics
Deliverable
client delivery
Required skills
SQL querying, technical troubleshooting, root cause analysis, cross-functional collaboration, process improvement, independent work
Preferred skills
Mobile development, BI tools, LLM and AI Agent experience
Responsibilities
Troubleshoot and resolve complex customer technical issues; manage customer escalations; collaborate with R&D on product enhancements; enrich technical knowledge base; lead support process improvements; provide product feedback to business and R&D; manage internal projects like training and release readiness; act as technical account manager for VIP customers
