Small-Medium Business Cluster Lead
Core
Drive growth and success of the Small & Medium Business segment by building trusted client relationships, acting as a strategic advisor, and shaping scalable service offerings for the pharmaceutical industry.
Role type
Senior Account/Customer Success Lead (SMB Cluster)
Builds
Scalable service offerings and packaged solutions for SMB clients in Pharma/Life Sciences
Domain
B2B MarTech services for Pharma and Life Sciences
Deliverable
client delivery
Required skills
Account ownership, change management, omnichannel advisory, commercial acuity, cross-functional influence, problem-solving, digital-first operations
Preferred skills
Platform + services business experience, MarTech platform exposure, packaged offerings definition
Responsibilities
Own client relationships from sales handoff through lifecycle including renewals and expansion; Lead change management and provide omnichannel advisory guidance; Identify and drive packaged solution builds based on demand patterns; Own the SMB P&L and report on commercial performance; Manage account transitions to strategic tiers.
Seniority
Senior, hands-on IC
