Customer Success Manager
Core
Own long-term relationships with SMB clients post-onboarding, driving outcomes from AI agents to ensure retention and expansion.
Role type
Commercially sharp Customer Success Manager (SMB)
Builds
AI agent productivity for small businesses
Domain
B2B SaaS / AI / Small Business Services
Deliverable
production ML models | product features
Required skills
B2B SaaS Customer Success, Account Management, sales instinct, relationship building, data-driven ROI analysis, proactive account management
Preferred skills
AI domain experience, sales technology experience, CRM platform familiarity
Technologies
CRM platforms, AI agents
Responsibilities
Own portfolio of accounts post-onboarding, build strong relationships with client stakeholders, proactively manage renewals and spot expansion opportunities, monitor account health continuously, run regular performance review calls using data, feed structured client insights to product and GTM teams
Seniority
Individual Contributor