Admissions Coordinator
Core
Lead admissions, occupancy growth, administration, and customer service within an aged care Care Community.
Role type
Senior Customer Support Manager (Admissions & Operations)
Builds
Admissions pipeline, occupancy growth, customer experience, and administrative operations
Domain
Aged care / Health services
Required skills
Sales and relationship management, team leadership, customer journey management, occupancy growth strategies, CRM administration, payroll and roster administration, compliance reporting, operational efficiency improvement
Preferred skills
Salesforce experience, tertiary qualification in Business/Marketing, experience achieving sales targets
Responsibilities
Lead the customer journey from enquiry to admission, drive occupancy growth, conduct tours for prospective residents, manage sales pipelines, lead and support the administration team, deliver front-of-house customer service, manage payroll and invoicing, ensure compliance and reporting, identify operational improvements
Seniority
Senior, hands-on IC with team leadership