Customer Experience Specialist - Graveyard Shift (Kuala Lumpur)
Based in Malaysia
Core
Deliver outstanding service to guests and partners via phone, email, and chat, handling high-volume inquiries and end-to-end ownership of booking issues.
Role type
Customer Experience Specialist (Night Shift)
Builds
Customer satisfaction and resolution for travel bookings
Domain
Travel / Hospitality
Deliverable
client delivery
Required skills
Spoken and written English, problem-solving, time management, adaptability, confidentiality
Preferred skills
Contact center/BPO experience, travel/hospitality industry knowledge, CRM/ticketing systems familiarity