Solution Manager, Customer Journey
Core
Architect end-to-end business workflows and go-to-market readiness programs to bridge product innovation with field reality for enterprise SaaS clients.
Role type
Senior Individual Contributor Solution Manager (Customer Journey)
Builds
End-to-end business workflows, GTM readiness programs, field enablement assets (SOW templates, playbooks), and scalable operational frameworks.
Domain
Enterprise SaaS / Experience Management / Go-to-Market Operations
Deliverable
product features
Required skills
Cross-functional program leadership, end-to-end workflow design, go-to-market strategy, enterprise SaaS operations, stakeholder alignment, operational architecture, feedback loop synthesis, asset creation.
Preferred skills
Enterprise go-to-market platforms (Salesforce, Gainsight, Highspot), partner/SI delivery models, multi-product environment experience.
Responsibilities
Own end-to-end GTM readiness programs and launch gates; Map and implement customer journey workflows across provisioning and support; Build field enablement assets like scoping guides and delivery playbooks; Establish feedback loops between delivery teams and Product Managers; Standardize scalable frameworks and governance models.
Seniority
Senior, hands-on IC