Apprentice Operations Support Analyst
Core
Entry-level IT apprenticeship providing first-line support for workplace technology, devices, and Microsoft 365 tools.
Role type
Junior IT Operations Support Apprentice
Builds
Workplace IT services, device support, and user guidance for colleagues
Domain
IT Services / Modern Workplace
Required skills
First-line troubleshooting, device setup and asset management, Microsoft 365 support (Outlook, Teams), incident handling in ServiceNow, basic presentation equipment support, knowledge article creation
Preferred skills
Customer service, clear communication, willingness to learn, basic computer confidence
Technologies
ServiceNow, Microsoft 365, Microsoft Teams Rooms, laptops, printers
Responsibilities
Review and update support tickets, provide deskside and remote first-line support, prepare and check devices, assist with meeting room technology, create simple knowledge articles, follow information security policies
Seniority
Entry-level, apprentice