Client Success Manager - Data Exchange
Core
Lead a team of Technical Integration & Implementation Consultants to onboard and integrate clients onto Unum's digital platforms, ensuring seamless client experiences and operational excellence.
Role type
Senior People Manager (Technical Integration & Client Success)
Builds
Client onboarding workflows, API/file-based system integrations, and high-performance team culture
Domain
Insurance technology / SaaS / Digital transformation
Deliverable
client delivery
Required skills
People management, team coaching, performance management, API/system integration knowledge, stakeholder management, process improvement, data analysis, priority management
Preferred skills
Experience in HR technology, SaaS, or technical implementations
Technologies
API, file-based integrations, system integrations
Responsibilities
Lead, coach, and develop a team of Technical Integration & Implementation Consultants; Oversee successful delivery of client integrations; Act as escalation point for complex client issues; Partner with Product and Engineering to drive improvements; Lead process improvement initiatives; Monitor team performance using metrics
Seniority
Senior, hands-on IC with people management focus
