Customer Success Manager - French Speaker
Core
Partner with top customers to ensure they increase safety, efficiency, and sustainability of their physical operations using Samsara's IoT platform.
Role type
Senior Customer Success Manager (French Speaker)
Builds
Customer success plans, executive business reviews, and workflow optimization workshops for fleet and field service clients.
Domain
IoT / Connected Operations / Physical Infrastructure
Required skills
Customer success management, strategic consulting, cross-functional collaboration, executive communication, workshop facilitation, technical product understanding, problem-solving, relationship building, priority management.
Preferred skills
SaaS experience, Fortune 500 client support, unstructured environment adaptability.
Technologies
Samsara IoT Platform, Video-Based Safety, Vehicle Telematics, Apps, Driver Workflows, Equipment Monitoring.
Responsibilities
Compose joint success plans with customers outlining objectives and metrics. Orchestrate executive business reviews with customer decision-makers. Conduct workshops to understand operations and recommend workflow changes. Support French-speaking customer implementations. Mentor wider Customer Success and Support teams.
Seniority
Mid-Senior, hands-on IC