Technical Account Manager
Core
Own the ongoing technical relationship for Enterprise/Strategic accounts, acting as a trusted technical advisor to define technology strategy and help customers unlock value from the Braze platform.
Role type
Senior Technical Account Manager (Enterprise Accounts)
Builds
Customer technical adoption, instrumentation, and architectural maturity for Braze's customer engagement platform.
Domain
Marketing Technology / Customer Engagement / SaaS
Deliverable
client delivery
Required skills
Technical account management, product implementation, solution architecture, project management, stakeholder communication, technical discovery, best practice validation
Preferred skills
Bilingual skills beyond English, experience with Mobile or API environments
Technologies
Braze platform, SaaS, Mobile, API
Responsibilities
Drive value, retention, and adoption of Braze's product through the customer lifecycle; Help customers successfully instrument Braze across their stack; Facilitate conversations regarding desired use cases and recommend solutions; Support day-to-day inquiries and requests for optimization; Empower customer product and engineering teams through enablement and education; Adopt governance practices such as creating solutions documentation and building architectural diagrams; Instill best practice and engineering excellence amongst the customer portfolio.
