Desktop Support - Tech Bar (Onsite Baltimore, MD)
Core
Provide walk-up, in-person technical support for desktops, laptops, mobile devices, and peripherals in a fast-paced, customer-facing Tech Bar environment.
Role type
Desktop Support Technician (Service Desk)
Builds
Hardware, software, and mobile device support for end-users
Domain
Enterprise IT Support / Asset Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows/macOS troubleshooting, hardware diagnostics, device setup and replacement, ticketing system usage, asset management, customer service
Preferred skills
Microsoft 365, Active Directory, basic networking, iOS/Android support, IT certifications (CompTIA A+, ITIL, Microsoft, Apple)
Technologies
Windows, macOS, Microsoft 365, Active Directory, VDI, iOS, Android
Responsibilities
Diagnose and resolve hardware, software, and connectivity issues; perform device setups, swaps, upgrades, and replacements; document incidents and manage IT assets; partner with other IT teams to resolve complex issues
Seniority
Mid-level, hands-on IC
