External Partnerships & Engagement Manager
Core
Strategically manage a portfolio of external partnerships with specialist organizations to support Monzo's most vulnerable customers (VAIB) and translate their insights into product and service improvements.
Role type
Senior External Partnerships & Engagement Manager
Builds
Strategic partnerships, community engagement campaigns, and cross-functional product/service improvements for vulnerable customer segments.
Domain
Fintech / Banking / Social Impact
Deliverable
client delivery
Required skills
Strategic partnership management, data-driven performance evaluation, risk and governance oversight, stakeholder accountability, lived-experience research, community engagement planning
Preferred skills
Deep understanding of VAIB principles, experience managing external relationships, ability to translate external expertise into actionable recommendations, strong problem-solving skills
Technologies
Data analytics tools, collaboration platforms
Responsibilities
Manage end-to-end partnership lifecycles from identification to exit; Evaluate partnership performance using data and operational feedback; Oversee due diligence and risk governance for external relationships; Translate partner insights into tangible product and service improvements; Lead lived-experience research and signposting standards; Plan external awareness campaigns and host expert listening sessions.