Customer Success Account Manager - Digital
Core
Drive renewals for Samsara's Commercial accounts, ensuring customer success and maximizing financial results by minimizing attrition and locking in favorable terms.
Role type
Senior Account Manager (SaaS Renewals)
Builds
SaaS platform for physical operations (IoT, Video-Based Safety, Telematics)
Domain
IoT / SaaS / Industrial Operations
Deliverable
production ML models
Required skills
Full-cycle sales closing, quota over-achievement, risk mitigation, cross-functional collaboration, Salesforce, high-velocity execution
Preferred skills
Experience with mid-sized businesses, empathy, organization, presentation skills
Responsibilities
Own 60+ renewals per quarter end-to-end, follow structured scenario-based forecasting, engage customers to mitigate renewal risk, work cross-functionally with sales teams, champion company cultural principles
Seniority
Mid-Senior, hands-on IC