Customer Success Manager (Korea)
Core
Lead post-sale engagement, retention, and growth for Stripe users in the Korea region, acting as a trusted advisor to maximize customer value and drive expansion.
Role type
Senior Customer Success Manager (Korea)
Builds
Customer retention, account growth, and product adoption for merchants in Korea
Domain
Financial Technology / Payments
Required skills
Client relationship management, strategic business advisory, executive stakeholder engagement, technical product knowledge, data analysis, project management, complex problem resolution, sales target achievement, cross-functional collaboration
Preferred skills
Experience in high-growth technology companies, background in consumption-based business models
Technologies
Stripe payment infrastructure, customer success platforms
Responsibilities
Lead post-sale engagement and retention for Korea region customers; Identify expansion opportunities and drive business outcomes; Build relationships with senior executives across business, product, engineering, and finance; Conduct quarterly business reviews to align on priorities and optimize value; Advocate for customers to internal stakeholders to drive product improvements; Manage account health metrics including payments performance, cost optimization, and renewals