Customer Success Manager (Cross Border China)
Core
Lead post-sale engagement, retention, and growth for large, complex merchants in the China region, acting as a trusted advisor to maximize Stripe product value.
Role type
Senior Customer Success Manager (Cross Border)
Builds
Customer retention, account expansion, and payment optimization for enterprise merchants in China.
Domain
Fintech / Payments / Cross-border commerce
Required skills
Client relationship management, strategic account planning, executive presence, technical product knowledge, data analysis, cross-cultural communication, business strategy, project management, stakeholder advocacy
Preferred skills
Experience in high-growth tech companies, consumption-based business models, pre-sales or technical account management background
Technologies
Stripe Payments Platform, CRM tools, data analytics platforms
Responsibilities
Lead post-sale engagement and drive account expansion in partnership with Account Executives; Build and foster relationships with senior executives across business, product, engineering, and finance; Perform quarterly business reviews to align on priorities and optimize value; Advocate for customers to internal stakeholders to drive product innovation; Drive overall account health including payments performance, cost optimization, and renewals.
Seniority
Senior, hands-on IC