Manager, Customer Success, International
Core
Lead the International Customer Success organization to drive adoption, retention, and long-term value for enterprise customers outside the US.
Role type
Senior IC Customer Success Manager (International)
Builds
A scalable, consistent customer success practice and team across global markets
Domain
Cybersecurity / Network Security / Enterprise Technology
Required skills
Global leadership, strategic account management, team building across regions, commercial judgment, cross-cultural adaptation, executive relationship management, channel/partner relationship management, cybersecurity domain familiarity
Preferred skills
Experience in EMEA and/or APAC markets, experience with complex enterprise technologies, ability to navigate diverse time zones
Technologies
agentic AI, open-source innovations, network detection platforms
Responsibilities
Lead and develop an internationally distributed Customer Success team; Develop and execute regional customer success strategies; Drive measurable customer value, adoption, and retention; Build executive relationships with strategic enterprise customers; Partner with Sales and Renewals to support account growth; Coordinate with TAM, Support, and partners to deliver consistent post-sales experience; Establish team operating rhythms and cross-regional collaboration; Shape the global Customer Success operating model
Seniority
Senior, hands-on IC with people leadership