Team Lead, Scaled Account Management
Core
Lead a team of Account Managers serving mid-sized, fast-growth merchants in the UK, driving commercial growth, product adoption, and retention through a pooled, scalable approach.
Role type
Senior Team Lead, Scaled Account Management
Builds
Account management services for mid-market merchants (international payments, fraud management, POS)
Domain
Financial Technology / Payments
Required skills
Team leadership, commercial target ownership, consultative selling, stakeholder management, hiring and talent development, cross-functional collaboration, strategic planning
Preferred skills
Technical aptitude for payment products, experience with automation and commercial tools, DEI advocacy
Technologies
Commercial tools, payment platforms
Responsibilities
Coach and manage team workload; drive team-level commercial targets; lead scalability and automation initiatives; handle merchant escalations and critical negotiations; align with Marketing, Sales, and Operations; lead hiring processes
Seniority
Senior, hands-on IC with management responsibilities
