Director, Group Client Engagement
Core
Leads the Long Term Care (LTC) Client Engagement team to support employer clients by developing strategic engagement initiatives and ensuring alignment across Home Office, Field leadership, and broker organizations.
Role type
Director, Group Client Engagement (Strategy & People Management)
Builds
Scalable engagement strategies and service resolutions for in-force customers and enterprise goals.
Domain
Insurance (Employee Benefits / Long Term Care)
Deliverable
client delivery
Required skills
Strategic planning, team recruitment and development, change management, cross-functional collaboration, process improvement, critical thinking, remote team leadership, negotiation, stakeholder management, business acumen
Preferred skills
Technical and project management experience, market dynamics understanding, coaching and development of managers
Technologies
None stated
Responsibilities
Recruit, manage, and develop a team supporting Field Offices, brokers, and clients; Own aspects of servicing in-force customers; Create and refine strategic approaches to improve performance; Lead change to enhance customer service and reduce costs; Provide strategic direction for new processes and systems; Drive continuous improvement in key business processes; Identify trends and implement resolutions; Participate in Home Office driven project analysis and delivery.
Seniority
Director, strategic leadership & team management
