Account Manager
Core
Operations leader responsible for executing service delivery, managing client relationships, and leading a team to ensure operational excellence and cost optimization.
Role type
Senior Account Manager (Operations & People Leadership)
Builds
Client service delivery models and high-performing client teams
Domain
Business Process Outsourcing / Marketing & Supply Chain Services
Deliverable
client delivery
Required skills
People leadership and team development, P&L and financial management, client relationship management, operational process optimization, workflow and staffing management, contract and SLA compliance
Preferred skills
Experience with multi-service solutions, data-driven reporting, cross-functional collaboration
Technologies
Engage (workflow management system), Microsoft Office
Responsibilities
Oversee contracted operations to meet client and employee needs, manage full employee lifecycle including hiring and performance reviews, establish and sustain quality service delivery through SOPs, review monthly P&L and manage labor allocations, create and present monthly Client Service Reviews, identify opportunities for account growth and new services
Seniority
Senior, hands-on IC with people management