Senior Account Manager (Legal Services)
Core
Operations leader responsible for executing service delivery, ensuring operational excellence, and managing team growth for legal services clients.
Role type
Senior Account Manager (Legal Services)
Builds
Optimized cost-to-serve models and high-quality service delivery for legal clients.
Domain
Legal Services / Business Operations
Deliverable
client delivery
Required skills
People leadership, financial management (P&L), contract management, workflow management, data analysis, continuous improvement, stakeholder communication
Preferred skills
Experience with Engage platform, multi-service solution delivery, budget process participation
Technologies
Engage, Microsoft Office
Responsibilities
Oversee contracted operations to meet client and employee needs; manage full employee lifecycle including hiring, training, and performance reviews; establish and sustain quality service delivery through SOPs; review monthly P&L and manage labor allocations; create and distribute monthly invoices; manage client relationships and present monthly Client Service Reviews; identify opportunities for account growth and new services.
Seniority
Senior, hands-on IC