Sr. Director, Client Success
Core
Leading a large Client Success organization to drive product adoption, expansion, and measurable customer outcomes for top insurance carriers.
Role type
Sr. Director, Client Success (Commercial Growth)
Builds
Strategic Client Success model and high-performing enterprise teams
Domain
B2B SaaS / Insurance Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
B2B SaaS leadership, scaling organizations, strategic planning, cross-functional partnership, performance management, change leadership, commercial acumen
Preferred skills
Experience in Account Management, leading teams of teams, driving product-led adoption
Technologies
Cloud platforms, AI solutions
Responsibilities
Lead strategic Client Success organization across account leadership and team performance; Set direction for adoption and expansion; Build high-performing organizations; Partner with senior leaders across Sales, Product, and Operations; Drive operating discipline and accountability; Shape integration of customer insights and commercial opportunities; Lead through organizational change
Seniority
Senior, hands-on IC with significant management scope
