Application Integration Specialist - AI
Core
Troubleshoot, document & resolve bugs by using AI to create and merge PRs; serve as a point of escalation for product-related issues; act as the Voice of the Customer to socialize data and improve products.
Role type
Technical Support Engineer (Engineering Department)
Builds
Podium's AI employee ecosystem for local businesses (Auto, Home Services, Aesthetics)
Domain
AI Agents / Local Business Services
Deliverable
production ML models
Required skills
AI power user, modern web technologies (APIs, JSON), scripting or debugging, analytical problem-solving, managing/triaging escalations
Preferred skills
customer-first mindset, driving innovation, thriving in ambiguity
Technologies
AI agents, APIs, web services, JSON, PRs
Responsibilities
Troubleshoot and resolve bugs using AI to create/merge PRs; vet legitimacy of product issues; develop feedback loops with Product; create internal documentation; socialize qualitative/quantitative data to cross-functional partners; resolve escalated cases within SLAs
Seniority
Mid-level (1–3 years experience)
