Staff, Technical Account Manager
Core
Designated technical support engineering contact for strategic customers, resolving complex technical problems and providing proactive guidance to prevent business-impacting downtime.
Role type
Staff Technical Account Manager (Strategic Customer Support)
Builds
Customer success and stability for strategic enterprise accounts
Domain
Cloud Communications / Developer Platform
Deliverable
client delivery
Required skills
Troubleshooting complex technical issues, RESTful APIs, Cloud solutions, Server-side code (Java, Node.js, PHP, C#, Python), Client-side JavaScript (React, Redux), Network connectivity (TCP/UDP, SSL/TLS), Customer account management, Technical communication
Preferred skills
Telecoms, VOIP, WebRTC, SIP
Technologies
Twilio Helper Libraries, Slack, JIRA, React, Redux, Java, Node.js, PHP, C#, Python, JavaScript
Responsibilities
Resolve complex technical problems with costly consequences for strategic customers, Collaborate with customer developers and architects, Provide feedback to Product and Engineering teams, Analyze customer trends to drive process improvements, Prioritize and evaluate situational urgency, Volunteer for holiday coverage
Seniority
Staff, hands-on IC
