Telecom Operations Engineer, Amazon Connect, Amazon Connect
Core
Provisioning and maintaining connectivity to global telecom carriers, managing backend telecom infrastructure, and troubleshooting telephony issues for Amazon Connect Customer.
Role type
Systems Engineer (Telecom Operations)
Builds
Internally developed SIP based Call Center Platform and SBC service
Domain
Telecommunications, Cloud Infrastructure
Deliverable
infrastructure
Required skills
SIP/VoIP, Linux, Python, Java, Bash, Shell, Site Reliability Engineering, Systems Administration, Network Administration
Preferred skills
Scripting automation, 24/7 production environment experience, Service-oriented architecture, Open-source VoIP systems (Asterisk, Free-Switch, SIPp, SER)
Technologies
Amazon Connect, SIP, VoIP, Linux, Python, Java, Bash, Shell, Asterisk, Free-Switch
Responsibilities
Provision connectivity to global telecom carriers, manage backend telecom infrastructure, troubleshoot customer telephony issues, support and expand telecom infrastructure to new global regions, innovate telecom network operations through tooling and processes.
Seniority
Mid-Senior, hands-on IC