Telecom Operations Engineer, Amazon Connect, Amazon Connect
Core
Provisioning and maintaining connectivity to global telecom carriers, managing backend telecom infrastructure, and troubleshooting telephony issues for Amazon Connect Customer.
Role type
Senior Systems Engineer (Telecom/Telephony)
Builds
Amazon Connect Customer's SIP-based Call Center Platform and global telecom infrastructure
Domain
Cloud Telephony / Contact Center Operations
Deliverable
production ML models
Required skills
SIP/VoIP, Linux, Python, Java, Perl, PHP, Ruby, Bash, Shell, TCP/IP, HTTP, DNS, SRE, Systems Engineering, DevOps, Network Administration, Scripting, Service-Oriented Architecture
Preferred skills
24/7 production environment experience, Web Services, Automation scripting
Technologies
Amazon Connect, SBC (Session Border Controller), Linux, Python, Java, Perl, PHP, Ruby, Bash, Shell, TCP/IP, HTTP, DNS
Responsibilities
Provision connectivity to global telecom carriers, manage backend telecom infrastructure, troubleshoot customer telephony issues, support and expand infrastructure to new global regions, innovate telecom network operations through tooling and processes
Seniority
Senior, hands-on IC